RIGHT OF WITHDRAWAL AND RETURN POLICY
In accordance with article L.221-18 of the French Consumer Code, you have the right to withdraw from the sales contract with MAË PARIS SASU (the "Seller") for any reason and without incurring a penalty within a period of fourteen (14) days from the date on which you received the products purchased from www.mae-paris.com.
In accordance with article L.221-23 of the French Consumer Code, once you have exercised your right to withdraw from the sales contract, the products to be returned must be entrusted to a carrier within fourteen (14) days from the date on which you informed the Seller of your withdrawal decision.
In accordance with article L.221-28 of the French Consumer Code, the right of return is excluded if you have purchased personalized products or in the case of sealed articles which have been opened after their delivery and which cannot be returned for health or hygiene reasons.
1. CONDITIONS OF EXERCISE OF THE RIGHT OF WITHDRAWAL IN ACCORDANCE WITH ARTICLE L.121-20-12 OF THE FRENCH CONSUMER CODE
The right of withdrawal from the sales contract will be deemed to have been duly exercised if all of the following conditions are met :
The right of withdrawal has been duly exercised within fourteen (14) days of receipt of the products by following the aforementioned procedures.
The products must not have been used, worn or washed and, in any case, comply with the conditions mentioned in the section on Compliance checks below.
The products are returned in their original packaging.
The products are entrusted to the carrier within fourteen (14) days from the date on which you informed the Seller of your decision to withdraw.
The products are not damaged.
If you meet the applicable conditions, the Seller, in accordance with Article L.221-24 of the French Consumer Code, will reimburse you in full for the price of the products purchased. The only costs to be borne by you will be the costs of returning the products, unless the Seller has expressly exonerated you from this at the time of your. If the returned products cannot be accepted on the grounds that the above conditions are not met, you will be notified. If your return does not comply with the conditions stipulated above or with article L.221-28 of the French Consumer Code, you can choose to have the products returned to you at your expense. If you refuse this delivery, the Seller reserves the right to keep the products as well as the amount paid for their purchase.
2. PROCEDURE FOR RETURNING PRODUCTS TO THE SELLER
If you decide to return products, you must pay the return costs and be held responsible for any loss or damage to the products during their transport. In this case, you will also be reimbursed an amount equal to the standard shipping costs of the products purchased but, in accordance with article L.221-24 of the French Consumer Code, any additional costs incurred on the grounds that you have Choosing a different or faster shipping and delivery method instead of the standard mode will not be refunded.
3. CONFORMITY CHECKS
Our products must be returned in their original and unused condition, in perfect condition, with all protective packaging, labels and adhesives affixed thereto (if applicable), including all accessories and documents. We reserve the right not to accept any return of product showing signs of wear, or having been used or altered from its original condition in any way, or, as an alternative, to reduce the amount to be refunded or the exchange value, if applicable. For example, we might opt for a partial refund in the following cases :
the product (s) have been used, worn, damaged or washed;
you have not returned packaging that is an integral part of a product.
You will be informed if we decide to reduce the refund amount for this reason. In this case, you may (rather than obtain a partial refund from us) choose to have the products returned to you at your expense. If you refuse this delivery, MAË PARIS SASU reserves the right to keep the products and the amount specified as a partial refund due to the loss of value of the returned products.
4. RETURN DEADLINES AND PROCEDURES
Once the Seller has received the returned products and verified that all the conditions were met, you will receive an email confirming that your return has been accepted and that MAË PARIS SASU will issue a full refund or, if the products have lost value. value, you will receive an e-mail informing you of the amount deducted from the refund and informing you that MAË PARIS SASU will proceed to a partial refund. Whatever the method of payment used, the Seller will process the refund as quickly as possible and, in any case, within fourteen (14) days from the date on which he became aware of your decision to exercise your right of withdrawal and once it has been ensured that the return has been made in accordance with the aforementioned conditions.
The reimbursement period for the amount paid for the purchase of returned products depends on the method of payment used.
Purchase by credit / debit card : The repayment period will depend on the company that issued the card, but will normally occur within two billing cycles. The credit value date will be the same as the original debit. You will therefore not suffer any loss in terms of bank interest.
Payment by PayPal : Refunds will be credited to your PayPal account and will be visible immediately. The actual refund to the credit card associated with your PayPal account will depend on the company that issued the card.
5. CONDITIONS OF EXCHANGE OF PRODUCTS
In some specific cases, you may be able to exchange purchased products for others instead of requesting a refund.
The exchange request will be made in accordance with the following provisions :
You will be able to request the exchange of one or more products for another of the same model, with a different size and / or color combination.
You will be able to request the exchange of one or more products within a maximum period of fourteen (14) days from the date of delivery. To do so, please send an email to MAË PARIS SASU within the aforementioned deadlines. The products to be exchanged must be returned to the carrier within fourteen (14) days of the delivery date.
Only one exchange request per product purchased is accepted.
the products you wish to exchange must be returned to MAË PARIS SASU in their original packaging, not used, worn, washed or damaged.
the products to be exchanged forming part of the same order must be sent in one go to MAË PARIS SASU. MAË PARIS SASU reserves the right to refuse products to be exchanged from the same order but shipped in several times.
If all the aforementioned conditions are respected, MAË PARIS SASU will take charge of your exchange request and send you a confirmation email.
6. DEADLINES AND MODALITIES OF EXCHANGE
Once MAË PARIS SASU has received the products to be exchanged and checked that all the aforementioned conditions have been fulfilled, MAË PARIS SASU will check the actual availability of the products according to the new size and / or color combination you have selected.
If the item (s) selected for the exchange are not available, MAË PARIS SASU will not be able to accept your exchange request and will therefore reimburse the price of the product or products purchased and for which the exchange is not available, in accordance with the procedures set out in sections I and II of this information note.
If the product (s) selected for exchange are available, MAË PARIS SASU will accept your exchange request and will therefore send you an email announcing the shipment of the products exchanged. In this case, shipment will take place within thirty (30) days of your request for an exchange and after verification that all of the above conditions have been met. The shipping costs of the exchanged products will be borne by MAË PARIS SASU, which will have chosen the carrier. If the price of the product purchased is higher than the product selected for the exchange, no refund will be granted for the difference. You will be contacted if your exchange request is not accepted due to non-compliance with the above conditions. In this case, you can request that the products you wish to exchange be returned to you at your expense. If you refuse this shipment, MAË PARIS SASU reserves the right to keep the products as well as the corresponding amount for the purchase thereof.
The product (s) exchanged may in turn be exchanged within the meaning and within the limits provided for in sections I and II above.
Returns can be shipped by the carrier of your choice. You will have to personally pay the return costs and you will be responsible for any loss or damage to the products during transport.
7. ITEMS RETURNED BECAUSE DAMAGED, DEFECTIVE OR INCORRECT
Without prejudice to the application of mandatory consumer protection provisions, if you return a product due to an error on our part or on the grounds that it is damaged or defective, please notify the Seller within a period of thirty (30) days from receipt; if a product becomes defective after this thirty (30) day period, please contact the Seller for further information. To return products, please see sections 1 and 2 above.
The Seller will examine all products so returned and notify you by e-mail of their refund within a reasonable time. Subject to Seller's acceptance of damaged or defective products, any products you return because they are damaged or defective will be fully refunded, including the cost of shipping the item to your address and any charges that you have contracted to return the item to Seller. If the Seller finds no defect in the returned products, you will be advised that the returned products cannot be accepted and you may choose to have the products delivered to you again. If you do not accept the new delivery, the Seller reserves the right to retain the products and their purchase price and to charge you the Seller's fees and commissions.
8. CONSUMER CODE
Without prejudice to the application of the mandatory provisions specified by the EU in terms of consumer protection, these conditions for the exercise of the right of withdrawal from the sales contract are an integral part of the General Conditions of Sale and are governed by law French, in particular by the Consumer Code.