Refund policy

The present conditions of the Return Policy, including the terms and conditions for exercising the legal guarantees and the right of withdrawal, are an integral part of the General Terms and Conditions of Sale and are governed by French law, in particular by the Consumer Code.

The Buyer may be required to return the products ordered when he/she wishes to:

  • exercise his/her right of withdrawal
  • proceed with an exchange
  • return one or more damaged, defective or incorrect items

You will find below the modalities of implementation of these returns.

In any case, we remind you that all products sold by the Seller have an identification label with a disposable seal that is an integral part of the product. Please try the products without removing this label and seal. Products returned without a label and seal will not be accepted.

1. RIGHT OF WITHDRAWAL

You have a period of 14 (fourteen) days from the day after receiving your order to exercise your right of withdrawal, without giving any reason or having to pay any penalties. When the period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.

In order to exercise this right, you must, within the 14-day period referred to above, notify us of your decision to withdraw from this contract by means of an unambiguous statement, by the following means:

a) Sending the withdrawal form below or any other statement explicitly specifying your decision to withdraw from the sales contract to the Seller at the address indicated below:

Withdrawal form 

To:
MAË PARIS
SERVICE CLIENT E-COMMERCE
68 rue du Faubourg Saint-Honoré
75008 Paris
France
Or by e-mail to info@mae-paris.com

I hereby exercise my right to withdraw from the sales contract for the following items: ________________________________
Order dated: ________________________________
Order received on: ________________________________
Order number: ________________________________
First and last name: ________________________________
E-mail address associated with the order placed: ________________________________
Signature : ________________________________
Date : ________________________________

b) Go directly to the MAË PARIS showroom and present the products to the sales team within fourteen (14) days of their receipt. You will then receive a credit for the price of the product(s) you purchased, in accordance with the terms and conditions set forth in this policy.

In case a), the Seller will contact you as soon as possible to confirm that he has received your withdrawal request and will verify it.

If the Seller confirms the conformity of your withdrawal, the Seller will give you a credit, without undue delay, the amount corresponding to the product which is the subject of the withdrawal, including the delivery costs (except in the case of a partial return of the order, in which case the delivery costs will remain at the Buyer's expense) and, in any event, no later than 14 (fourteen) days following receipt by the Seller of the returned goods.

No goods may be returned to the Seller without his prior information and in compliance with his instructions for reshipment.

You must entrust a carrier with the goods which are the subject of the withdrawal in order to return them, in perfect condition, with all their accessories if applicable, without undue delay and, in any event, no later than 14 (fourteen) working days after the confirmation by email from the Seller that your request for withdrawal has been taken into account (To return the products, please refer to section 3 "Return procedures" below). This period is deemed to have been respected if you return the goods before the expiry of the fourteen-day period, at your expense and via an appropriate delivery method, to the following address:

MAË PARIS
68 rue du Faubourg Saint-Honoré
75008 Paris
France

The right of withdrawal is excluded if you have purchased personalised products or in the case of sealed items that have been opened after delivery and cannot be returned for health or hygiene reasons.

To return products, please refer to section 3 "Return procedures" below.

Conditions for exercising the right of withdrawal in accordance with Article L.121-20-12 of the French Consumer Code.

  • The right of withdrawal from the sales contract shall be deemed to have been duly exercised if all the following conditions are met:
  • The right of withdrawal has been duly exercised within fourteen (14) days of receipt of the products by following the above procedures.
  • The products must not have been used, worn or washed and, in any case, must comply with the conditions mentioned in the section on Conformity Checks below;
  • The identification label with the disposable seal is always attached to the products and forms an integral part of them.
  • Products are returned in their original packaging.
  • The products are entrusted to the carrier within fourteen (14) days after the confirmation by email from the Seller that your request for withdrawal has been taken into account.
  • The products are not damaged.

In this case, the Seller will give you a credit covering the full price of the products purchased including delivery charges. You will only be responsible for the cost of returning the goods to us. If the returned products cannot be accepted because the above conditions are not met, you will be notified and you may choose to have the products returned at your expense. If you refuse this delivery, the Seller reserves the right to retain the products and the amount paid for their purchase.

2. ITEMS RETURNED AS DAMAGED, FAULTY OR INCORRECT

Without prejudice to the application of mandatory consumer protection provisions, if you are returning a product because of an error on our part or because it is damaged or defective, please notify the seller using the Returns Form on the website ; if a product becomes defective after receipt, please contact Customer Services for further information.

To return products, please refer to section 3 "Return procedures" below.

The Seller will examine all returned products and will offer you by e-mail their replacement, repair, or a credit covering the full price of the product(s) within a reasonable time, subject to the acceptance by the Seller of the damaged or defective products. If the Seller finds no defect in the returned goods, you will be notified that the returned goods cannot be accepted and you may choose to have the goods redelivered at your expense. If you do not accept redelivery, the Seller reserves the right to retain the products and their purchase price and to charge the Seller's fees and commissions to you.

3. RETURN PROCEDURES

3.1. Procedure and costs for returning products to the Seller

The Seller recommends that you use the DHL carrier (www.dhlexpress.fr) to return products. Regardless of the carrier with which you decide to return your products, you must pay the return shipping costs and are liable for any loss or damage to the products during transit.

3.2. Conformity checks

The products must be returned in their original and unused condition, in perfect condition, intact, complete (original packaging, instructions, warranty certificate, accessories, etc.), clean and in a state that allows them to be sold. In the event of damage to the product resulting from improper handling on your part, you may be held liable. 

We reserve the right not to accept any returns of products that show signs of wear and tear, or that have been used or altered from their original condition in any way. 

You will be notified if the returned product(s) are not accepted because they do not meet the above conditions.

If this is the case, you may choose to have the product(s) reshipped to you at your expense. If you do not wish to have the product(s) returned to you, the Seller will keep the product(s) as well as the amount paid for the purchase of the product(s).

4. TIME LIMITS AND REFUND PROCEDURE

Once the Seller has received the returned products and verified that all the conditions have been met, you will receive an e-mail confirming that your return has been accepted and, depending on the case, MAË PARIS will proceed with:

  • A credit covering the full price of the product(s) concerned
  • Or the requested exchange

Regardless of the method of payment used, the Seller will process your request as quickly as possible and, in any case, within fourteen (14) days of becoming aware of your decision to exercise your right of withdrawal or your request for a return or exchange and once it is satisfied that the return has been made in accordance with the above conditions.

Version dated 28/06/2022